Privacy Policy

Effective Date: 20/06/2026
Property Name: The Loft and Saorla, (Acrecoast Two Ltd)
Contact: acrecoast@gmail.com

1. Introduction
   This privacy policy explains how we collect, use, and protect your personal information when you book or stay at our holiday accommodation.
   We are committed to safeguarding your privacy and handling your data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
2. What Information We Collect
   When you make a booking or stay with us, we may collect:
   Personal Details

• Full name
• Address
• Email address
• Phone number

Booking Information

• Dates of stay
• Number of guests
• Payment details (processed securely via third-party providers)

Identification Information (if required)

• Passport or ID details (for legal or insurance purposes, if applicable)

Communication Records

• Messages, emails, or phone enquiries

3. How We Use Your Information
   We use your personal data to:

• Process and manage your booking
• Communicate with you before, during, and after your stay
• Verify identity where required
• Comply with legal and regulatory obligations
• Maintain security and prevent fraud

We will never sell your personal data.

4. Legal Basis for Processing
   We process your data based on:

• Contractual necessity – to fulfil your booking
• Legal obligation – where required for compliance
• Legitimate interests – such as managing our property and guest experience

5. Sharing Your Information
   We may share your data with:

• Payment processors (e.g., Stripe, PayPal)
• Booking platforms (e.g., Airbnb, Booking.com)
• Cleaning or property management services (only essential details)
• Legal or regulatory authorities if required

We ensure all third parties respect your data and comply with data protection laws.

6. Data Retention
   We keep your information only as long as necessary:

• Booking records: typically up to 6 years (for tax/legal reasons)
• Communication records: as needed for customer service
• ID documents: stored only when necessary and deleted promptly

7. Data Security
   We implement appropriate measures to protect your data, including:

• Secure storage systems
• Password-protected devices
• Limited access to personal data

8. Your Rights
   Under UK GDPR, you have the right to:

• Access your personal data
• Request correction of inaccurate data
• Request deletion of your data
• Restrict or object to processing
• Request data portability

To exercise your rights, contact us at: acrecoast@gmail.com

9. Cookies and Website Data (if applicable)
   If you use our website, we may collect limited data via cookies to improve user experience. You can control cookie preferences in your browser.
10. Complaints
    If you are unhappy with how we handle your data, you can contact:
    Information Commissioner’s Office (ICO)
    Website: https://ico.org.uk
    Phone: 0303 123 1113
11. Updates to This Policy
    We may update this policy occasionally. The latest version will always be available upon request.
12. Third party bookings
    Bookings made through third-party platforms are also subject to their own privacy policies.